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Is NCUA looking to increase the 2.5 million population cap? If so, what might the timeline look like?

On November 9, 2016, the NCUA Board published in…

Is the credit union required to provide truth in lending disclosures for all loans?

No. The credit union is not required to provide a…

Is the credit union required to send me a monthly statement on my share draft or share account?

Credit unions are only required to provide…

Is there a limit of one adjacent area to a defined area?

No. A proposed community may include the…

Is there a list or map showing the new Combined Statistical Areas?

The White House’s Office of Management and Budget…

Is there a population limit for credit unions looking to serve a single political jurisdiction? For example, if we want to add an additional county to the two counties we are already serving.

There is no population limit for a single…

Is there a specific example of the inclusion of SEG Contractors?

One example of a potential qualifying SEG…

Is this webinar presentation going to be posted on NCUA’s website?

Yes. The presentation is now available on NCUA's…

Last year I gave a vendor/merchant authorization to make a monthly automatic withdrawal from my share draft account. Now I have canceled the service, but my credit union won't stop the withdrawals. What can I do?

Write directly to the vendor/merchant to request…

Many SEGs have created wholly-owned subsidiaries. I realize employees of these subsidiaries are not contractors but they can be of similar importance to the SEG in our FOM. Can these wholly-owned subsidiaries be added with a housekeeping amendment?

No. This only applies to entities working under…

My ATM/debit card has been lost/stolen. What should I do?

You should notify the credit union within two…

My business-purpose credit card has been lost/stolen. Am I responsible for unauthorized charges?

Maybe. You, the employee, may be responsible for…

My credit card / home equity line of credit / personal line of credit is involved in a billing dispute/error. Can the credit union apply late fees and interest while this is being investigated?

Generally, if you have filed a proper billing…

My credit card has a fixed rate. Is the credit union allowed to raise it?

For credit card accounts, the term “fixed rate”…

My credit card has been lost/stolen. What should I do?

It is critical that you report the loss or theft…

My credit union agreed to forgive $3,000 on my loan, but then reported it to the IRS. Now I have to pay taxes on it. Can the credit union do this?

Yes. You most likely received an IRS 1099-C (…

My credit union increased the minimum payment on my credit card account. What should I do if I can’t afford it?

If you cannot afford the increase, you should…

My credit union is charging me ATM fees. Is this legal?

Yes. Federal law allows credit unions to charge…

My credit union is located in the District of Columbia, so can I via the honorably discharged veterans expand my market into Maryland and Virginia?

No. This authority only applies to military…

My credit union stopped providing withdrawal receipts. Is this legal?

It depends on the type of transaction. When you…

My credit union told me it would report my loan to the credit reporting agency if it ever was more than 60 days past due but they reported the loan at only 30 days past due. Can the credit union do this?

Generally, yes, as long as the information is…

My employer pays me via direct deposit. When are those funds required to be available?

The credit union must make the funds available on…

My Home Equity Line of Credit (HELOC) was reduced or frozen. What can I do to have the credit line reinstated? What can I do to appeal the decision?

Federal law provides two options. The first is,…

My loan was charged-off. So why is the credit union still requiring payment?

A credit union must charge off any loan that has…

My monthly mortgage payment is $500 (principal and interest). I sent a payment of $1,000 with the intent of applying the surplus to the principal, but the credit union applied the entire surplus to the interest. Can it do this?

Generally, federal credit unions will allow you…