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Does allowing more than one credit union to serve the same community hurt the other credit unions already serving the area?

There are many successful credit unions serving…

Does an office or industrial park include an apartment complexes and thereby any renters?

No. The residents of an apartment (or similar…

Does each tenant have to sign the letter?

No. Each tenant does not have to sign a letter…

Does the billing cycle have to be 30 days?

No, but the payment due date for your credit card…

Does the credit union have to give me advance notice of changes to my line of credit?

Yes, in many cases. If you have a line of credit…

Does the rule allow a credit union serving one MSA to expand to a separate MSA if it can demonstrate common interests, particularly if the MSA is adjacent to our existing FOM?

Yes, if both Metropolitan Statistical Areas are…

Does this new rule affect state chartered credit unions?

The new rule does not directly apply to state-…

Every time I apply for a loan, the credit union turns me down. Can you make the credit union give me a loan?

No. The NCUA does not make individual credit…

How can I determine who regulates my credit union?

Federal Credit Union: NCUA is the regulator for…

How can I find out why my credit union denied my loan application?

Within 30 days of receiving a completed…

How can I get a refund of overpayment on my credit card / personal line of credit / home equity line of credit account?

If your credit card account / line of credit has…

How can I receive payments on a reverse mortgage?

A reverse mortgage provides a borrower with…

How can I stop a pre-authorized debit from being paid from my share draft account?

You will need to notify your credit union at…

How long can the credit union place a hold on government checks (e.g., social security and treasury checks)?

Generally, a credit union will make funds…

How long can the credit union take to correct an electronic funds transfer (EFT) error and credit the share draft account?

Generally, a credit union can take up to 10…

How long can the credit union take to resolve my billing error/dispute on my credit card / personal line of credit / home equity line of credit?

Generally, the credit union must mail or deliver…

How long does the credit union have to refund a credit balance on my credit card / personal line of credit / home equity line of credit account?

If your credit card account / line of credit has…

How may a credit union cross state lines under the new rule?

A federal credit union's field of membership can…

How must the credit union notify me when it changes a significant term on my credit card account?

The credit union must provide advance notice in…

How often can the credit union change the interest rate on my credit card account?

If your account has a variable rate, the interest…

I agree that the value of my home has declined but I do not think that it was a significant decline. Does the law define what constitutes a significant decline?

Under federal law, what constitutes a significant…

I am three monthly payments behind on my mortgage loan. I tried to make one payment, but the credit union is demanding all three payments to bring the mortgage current. Is this legal?

Yes, the credit union can refuse any partial…

I am trying to get the payout or payoff amount on a loan, but the credit union won't give it to me. What can I do?

You should contact the credit union's loan…

I applied for a credit card offer, requesting a balance transfer of $5,000. They mailed my card, account agreement, and only approved a $1,000 credit limit and an $800 transfer. Given those amounts, I don't want the card, but the credit union says I can't

You should contact the credit union as soon as…

I asked the credit union to lower the fees on my account. It refused. Can it do that?

Yes. Federal law allows credit unions to charge…