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Consumer Complaint Form
If you tried resolving your concern or issue with your credit union and are ready to take the next step, the NCUA’s Consumer Assistance Center (CAC) will assist you in resolving disputes with credit unions and provide information about federal consumer financial protection. If your complaint involves more than one issue or credit union, you will need to submit a separate complaint form for each. Complete the online complaint form or download the PDF to start the process.
Interagency Appraisal Complaint Form
Use this form to submit a complaint about non-compliance with the appraisal independence standards or the Uniform Standards of Professional Appraisal Practice. Learn more about these standards here.
If you believe your lender discriminated against you, including by using an improper appraisal, use the Consumer Complaint Form, above.
Ask a Question
Submit a Consumer Inquiry Form to ask a question online or complete the PDF form in English or Spanish. All inquiries must be received in writing in order to receive a response.
NCUA’s Authority and Privacy Statement
Please note, the NCUA does not have the authority to resolve every type of problem that may arise with a credit union. We are unable to resolve contract disputes or undocumented factual disputes between a consumer and a credit union. In these cases, we suggest that you contact an attorney. We cannot investigate matters that are the subject of a pending lawsuit or offer legal assistance. The NCUA cannot represent consumers in settling claims or recovering damages. The NCUA does not own, operate, or control credit unions, nor do we establish their operating policies and procedures. We cannot dictate the range of services they offer and are unable to resolve complaints about customer service or disagreements over specific credit union policies and procedures not addressed by federal law or regulation.
Privacy
The information collected is solicited to provide the NCUA with data that is necessary and useful in reviewing requests received from individuals regarding their interactions with federal and federally insured credit unions. You are not required to give us this information. However, without such information, our ability to complete a review or to provide requested assistance may be hindered. It is intended that the information you provide to us will be used within NCUA and provided to the credit union that is the subject of your complaint or inquiry. As required by law, we may make additional disclosures of such information.
Do not include personal or confidential information such as your social security, credit card, or account numbers when corresponding with the CAC. If it is necessary to supply a document that contains personal or confidential information, the information should be redacted before the document is submitted to the CAC.