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A deposit was credited to my account by mistake. Can the credit union freeze the account?

Yes. The credit union may freeze the account to…

A deposit was credited to my account by mistake. Does the credit union have to receive my permission before removing the funds?

 No. If the funds are credited to your account in…

A friend says that her credit union never places a hold on her deposited checks. My credit union always puts a hold on my checks. Aren't all credit unions supposed to use the same availability schedule?

While all credit unions are subject to the same…

A friend wrote me a check to repay a small debt. The financial institution that the check is drawn on has released the funds, but my credit union is still holding the funds. Can it do this?

Yes. Your credit union may still hold the funds…

A local credit union advertised a free share draft account. I signed up. Now the credit union is charging me for checks/share drafts and for overdrafts. Isn't this misleading?

Under federal laws and regulations, a credit…

About how long does it take for NCUA to complete the Concentration of Facilities Ratio review (or Depository Institution test)?

Most requests can be processed within 30 days.…

After a payment is made, when does the credit union make the additional credit available?

If you are referring to a credit card or other…

After I made a late payment on my credit card, the credit union notified me that it intends to raise my interest rate. Can the credit union do that?

It depends. If your payment is more than 60 days…

After our expansion request is submitted to NCUA, how long will it take to get our request approved?

The total time depends on the complexity of the…

Am I entitled to receive my cancelled checks/share drafts with my credit union statement?

Credit unions are not required by law to return…

Are there different types of reverse mortgage products?

There are two basic types of reverse mortgage…

Are there exceptions to the funds availability (hold) schedule?

Yes. The regulation provides six exceptions that…

As a community chartered credit union, does our service area have to be adjacent to a MSA that is under 2.5 million people to serve it?

Yes, the adjacent area must be contiguous to your…

ATM

Contact your credit union for a list of locations

Can a "grandfathered" community credit union whose charter area exceeds the 2.5 million population cap still apply to add an adjacent CSA or county?

No. If your community area's population is…

Can a credit union charge any interest rate it wants on loans?

The NCUA Board determines the rate of interest…

Can a credit union located in one state make a loan to someone living in a different State?

Yes. Generally, federal credit unions can make…

Can a credit union, on behalf of the group, state the group doesn't have the desire or ability to form its own credit union as required on NCUA Form 4015-A or 4015, or must this information be in the group letter?

No. The group must address why the formation of…

Can a federally-chartered credit union in a state with a population less than 2.5 million apply for a community charter that encompasses the entire state?

Although state boundaries are well-defined and…

Can a Multiple Common Bond charter apply for a core area or CBSA without giving up our core groups?

No. A multiple common bond credit union that…

Can a multiple common bond credit union add an adjacent area to a community obtained in an emergency merger?

No. You cannot expand a community obtained…

Can a SEG based CU request a community area, like a county through the core area expansion?

No. However, as a multiple common bond credit…

Can I cancel the credit protection on my credit union loan?

Generally, yes. You should be able to cancel the…

Can I make special payment arrangements on my credit card account?

You will have to contact your financial…

Can I reject a change to my line of credit?

The truth in lending regulations do not require…