NCUA sealThe Office of Consumer Financial Protection (OCFP) is the primary office responsible for the NCUA’s consumer financial protection program, which is part of NCUA’s strategic goal of ensuring a safe, sound, and viable system of cooperative credit that protects consumers. OCFP’s mission is to oversee programs and policies that protect consumers through supervision and enforcement of federal consumer financial protection, including fair lending, laws and regulations, and to develop and promote financial literacy tools and information for consumers and credit unions to assist members in making well-informed financial decisions.

Established in 2010, the Office has three divisions.

  • OCFP’s Division of Consumer Compliance Policy and Outreach is responsible for developing agency policy relating to consumer financial protection laws, regulations, and requirements and interagency coordination on consumer protection compliance matters and outreach.
  • OCFP’s Division of Fair Lending Supervision manages the NCUA’s fair lending examination program.
  • OCFP’s Division of Consumer Affairs oversees the NCUA’s financial literacy and consumer engagement initiatives and the Consumer Assistance Center, which responds to inquiries from the public about federal consumer financial protection laws and regulations and helps consumers resolve complaints with their credit unions.

While credit unions serve the needs of their members and promote financial literacy within the communities they serve, the NCUA works to reinforce credit union efforts, empower consumers with financial education resources, and increase access to safe, fair, and affordable credit union products and services. The NCUA also participates in national financial literacy initiatives, including the Financial Literacy and Education Commission, an interagency group created by Congress to improve the nation’s financial literacy and education.

About NCUA

Created by the U.S. Congress in 1970, the National Credit Union Administration is an independent federal agency that insures deposits at federally insured credit unions, protects the members who own credit unions, and charters and regulates federal credit unions.

About the National Credit Union Share Insurance Fund

Member deposits at federally insured credit unions are protected by the National Credit Union Share Insurance Fund. Administered by the NCUA, the Share Insurance Fund insures individual accounts up to $250,000, and a member’s interest in all joint accounts combined is insured up to $250,000. The Share Insurance Fund separately protects IRA and KEOGH retirement accounts up to $250,000. The Share Insurance Fund has the backing of the full faith and credit of the United States. Learn more about share insurance coverage.

About the NCUA’s Consumer Assistance Center

The NCUA Consumer Assistance Center assists consumers in resolving disputes with credit unions and provides information about federal consumer financial protection and general share insurance matters. You may contact the Consumer Assistance Center by phone at 800.755.1030, Monday through Friday from 8:00 a.m. to 5:00 p.m. Eastern time. You may also submit a complaint against you credit union directly with the Consumer Assistance Center, here.

Other Resources

Brochures and Publications for Consumers

Find an Answer View answers to frequently asked questions.
Share Insurance Estimator
Financial Tools and Resources
Fraud Prevention Center

Interactive Learning

World of Cents – A fun and engaging, kid-friendly game for ages 5 and up designed to help teach the value of money.
Hit the Road – A Financial Adventure – Take a virtual road trip cross country, but the journey is not easy. You must save and spend your money wisely.

Videos & Social Media

NCUA’s YouTube Channel View NCUA’s Consumer Report series to learn more about current financial hot topics, such as Fraud Prevention, Share Insurance Coverage and Cybersecurity

Follow us on Facebook to stay up-to-date on consumer financial protection issues.

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