I cancelled a product after the free trial period, but the merchant keeps charging my credit card account each month. The credit union says to resolve it with the merchant. What should I do?

Share (You will be leaving NCUA.gov and accessing a non-NCUA website. We encourage you to read the NCUA's exit link policies. (opens new page).) (You will be leaving NCUA.gov and accessing a non-NCUA website. We encourage you to read the NCUA's exit link policies. (opens new page).)

Open/Close Share Panel

Email Pinterest (You will be leaving NCUA.gov and accessing a non-NCUA website. We encourage you to read the NCUA's exit link policies. (opens new page).)

First, write to the merchant, directing them to stop the charges.

Second, notify your credit union in writing about any charges that you feel were in error. (Use the billing error instructions, which should appear on the back of the periodic credit card statement. This address may be different from where you send your payment.)

The credit union must receive your notice of billing error within 60 days of its having sent you the first monthly statement containing the unauthorized charges.