NCUA Consumer Assistance Center

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Complaint Process

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How Can NCUA Help?

NCUA’s Consumer Assistance Center assists consumers in resolving disputes with credit unions and providing information about federal consumer financial protection and share insurance matters.

Have questions about your consumer rights or a federal consumer financial protection law and regulation?

Check out NCUA’s Find an Answer knowledgebase.

Have questions about how to file a complaint?

Contact the Consumer Assistance Center at 1.800.755.1030 Monday through Friday from 8 a.m. to 5 p.m. Eastern.

Have feedback about your experience with the Consumer Assistance Center's complaint process, send your feedback to:

NCUA Consumer Assistance Center
Attn: External Stakeholder Feedback
1775 Duke St., Alexandria, VA 22314-3418

The National Credit Union Administration is the independent federal agency that regulates, charters and supervises federal credit unions. NCUA operates the National Credit Union Share Insurance Fund insuring the savings of account holders in all federal credit unions and majority of state-chartered credit unions. The Office of Consumer Financial Protection reflects NCUA’s heightened focus on consumer financial protection. Established in 2010, The Office of Consumer Financial Protection includes the Division of Consumer Compliance Policy and Outreach and the Division of Consumer Affairs which operates NCUA’s Consumer Assistance Center.

COVID-19 Notice: The NCUA recommends registering for the consumer complaint portal through the link above to electronically submit and receive communications from the agency. COVID-19 has many employees working remotely at this time, which has disrupted processing of traditional mail and may cause a delayed response. We are working to improve this process. You may also reach the NCUA Consumer Assistance Center at 1.800.755.1030 Monday through Friday, 8 a.m. to 5 p.m. Eastern. For additional information, visit the NCUA's COVID-19: Resources for Federally Insured Credit Unions and Members.