Can the credit union close my credit card / line of credit account?

Yes. Generally, credit unions can close an…

Can the credit union delay the posting of a payment to my credit card account?

The general rule is that the credit union must…

Can the credit union place a hold on a payroll check?

Yes. When funds become available for withdrawal…

Can the credit union place a hold on deposits made in cash?

Yes, generally a credit union shall make funds…

Could an office building with 2,500 employees at one company (tenant) and 2 other companies with each 500 employees for a total of 3,500 employees in the building be requested?

Yes. Each individual tenant located in the…

Do reverse mortgages carry risks for consumers?

While reverse mortgages can provide real benefits…

Do you define political jurisdictions as Federal, State, County, or City?

A political jurisdiction is defined as a city,…

Does the credit union have to give me advance notice of changes to my line of credit?

Yes, in many cases. If you have a line of credit…

Every time I apply for a loan, the credit union turns me down. Can you make the credit union give me a loan?

No. The NCUA does not make individual credit…

How can I determine who regulates my credit union?

Federal Credit Union: NCUA is the regulator for…

How can I find out why my credit union denied my loan application?

Within 30 days of receiving a completed…

How can I get a refund of overpayment on my credit card / personal line of credit / home equity line of credit account?

If your credit card account / line of credit has…

How long can the credit union place a hold on government checks (e.g., social security and treasury checks)?

Generally, a credit union will make funds…

How long can the credit union take to correct an electronic funds transfer (EFT) error and credit the share draft account?

Generally, a credit union can take up to 10…

How long can the credit union take to resolve my billing error/dispute on my credit card / personal line of credit / home equity line of credit?

Generally, the credit union must mail or deliver…

How long does the credit union have to refund a credit balance on my credit card / personal line of credit / home equity line of credit account?

If your credit card account / line of credit has…

How may a credit union cross state lines under the new rule?

A federal credit union's field of membership can…

How must the credit union notify me when it changes a significant term on my credit card account?

The credit union must provide advance notice in…

How often can the credit union change the interest rate on my credit card account?

If your account has a variable rate, the interest…

I am three monthly payments behind on my mortgage loan. I tried to make one payment, but the credit union is demanding all three payments to bring the mortgage current. Is this legal?

Yes, the credit union can refuse any partial…

I am trying to get the payout or payoff amount on a loan, but the credit union won't give it to me. What can I do?

You should contact the credit union's loan…

I asked the credit union to lower the fees on my account. It refused. Can it do that?

Yes. Federal law allows credit unions to charge…

I closed my account. Can the credit union continue to charge interest and fees?

Yes, you may be responsible for certain interest…

I currently have a billing dispute regarding my credit card / personal line of credit / home equity line of credit. While the dispute was under investigation, the credit union reported my account negatively to the credit-reporting agencies. Can it do this

No. Generally, if you have filed a proper billing…

I deposited $10,000 to my account. When will the funds be available for withdrawal?

For deposits in excess of $5,000, federal laws…