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If you have an issue with your credit union, we suggest you first contact the credit union to attempt to resolve the matter. You can also use Find an Answer(opens new window) to locate answers to over 300 frequently asked questions that may assist you when contacting your credit union.
If you have already contacted the credit union, you can submit your complaint online(opens new window) now. To file a complaint via fax or mail, download and print the Consumer Assistance Form(opens new window). Your complaint submission must include your name, contact information, name of the credit union and a written statement of your complaint in order to be processed.
Questions?
You can search the Find an Answer(opens new window) or contact the NCUA Consumer Assistance Center by phone at 800.755.1030 (Monday-Friday 8AM-5PM ET).
NCUA Consumer Assistance Center
1775 Duke Street
Alexandria, VA 22314
Other Helpful Resources
For general questions, including those related to a credit report, loan, or deposit product, you can contact the NCUA Consumer Assistance Center(opens new window) by phone at 800.755.1030.
Office of Consumer Financial Protection
Phone: 703.518.1140
Fax: 703.518.6682
Share Insurance Questions
Learn about your share insurance coverage(opens new window) or visit the Share Insurance Estimator(opens new window) for more information on determining your share insurance coverage limits.
Still have questions on share insurance? You can reach a share insurance specialist by phone at 800.755.1030, Option #1 (Monday-Friday 8AM-5PM ET). Or, email dcamail@ncua.gov(opens new window).
Chartering and Field of Membership Questions
NCUA is responsible for the chartering of federal credit unions, as well as for approving modifications to existing charters, fields of membership and designating credit unions as low income. Find a number of resources by visiting NCUA’s Chartering and Field of Membership online resource center.
Phone: 703.518.1150
Fax: 703.518.6687
Email: dcamail@ncua.gov(opens new window)
For questions on starting a new credit union, email newfcu@ncua.gov(opens new window).
NCUA Ombudsman
Phone: 703.518.1175
Fax: 703.518.1757
ombudsman@ncua.gov(opens new window)
Learn more about the NCUA Ombudsman.